In the case of complaints about goods purchased by Consumers in the online store operated by AirFresh, ul. Zbożowa 21, 25-416 Kielce; e-mail: phone: +48 41 373 23 10, NIP: 657-277-47-57.

the following complaint procedure applies:


  1. The seller is obliged to deliver goods free from defects. The seller is liable to the buyer if the item sold has a legal or physical defect (warranty). Before sending the goods to the customer, the goods are checked for possible damage to the packaging.
  2. The seller does not provide a guarantee for the goods sold.
  3. The seller is not a participant in the code of good practice referred to in art. 2 points 5 of the Act of August 23, 2007 on counteracting unfair market practices.
  4. Complaints may be submitted by mail to the address given above. A completed complaint form, available below, should be attached to the application.
  5. At the same time, when submitting a complaint, the purchased goods should be sent to the Seller's address given above. The parcel should be delivered in a manner that secures the goods being shipped. The seller does not accept cash on delivery or "parcel locker" type parcels. In the event of a justified complaint, the costs of replacing and repairing the item are borne by the Seller.
  6. The seller will respond to the complaint within 14 days of receiving the parcel with the complained goods. The answer will be sent to the address indicated in the complaint form. If, as a result of the complaint, the Seller will refund the money for the purchased goods, the transfer will be sent in accordance with the data provided in the complaint form.
  7. If the complaint proves to be justified, the Seller shall reimburse the Buyer for the reasonable costs of sending the product for the complaint. The seller is obliged to accept the defective item from the buyer in the event of replacement of the item with a non-defective one or withdrawal from the contract.
  8. The returned product, previously purchased from the Seller, should be:


  • unused
  • packed in the original foil, tightly closed
  • packed in a stiffened cardboard box that protects the product and its packaging


  1. The returned product must be accompanied by:


  • original receipt or invoice (proof of purchase from the Seller)
  • completed complaint form